FAQs
How long will it take to clean my carpet?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is and any necessary spot removal treatments.
How long will it take for my carpet to dry after cleaning?
Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere from 8 to 24 hours for the carpet to dry completely. Using fans in any rooms cleaned, and turning your air conditioning or heating system on, can help speed up drying time.
Do you move furniture when you clean carpets?
Yes. There is no charge to move furniture and we are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items from your furniture like electronics, plants, lamps and knick-knacks. We will move move most furniture that can safely be moved. There are several items we will not move though, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
Do you guarantee removal of all spots and stains in the carpet?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and type of carpet fibers play a factor in this. We will try to determine if this is the case prior to cleaning, but we are not always able to determine this before trying to remove the stains or spots.
Will carpet cleaning get rid of fleas in my carpet?
We cannot guarantee carpet cleaning will get rid of all the fleas. We recommend that the customer kill the adult fleas first by whichever method they prefer. This is something that a professional exterminator might be able to help you with.
What carpet cleaning methods do you use?
We use a process called hot water extraction to clean carpet, which is often referred to as steam cleaning, because of the steam you see as we clean. We use our professional carpet cleaning machines to deep clean. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt. The powerful suction removes a significant amount of water so your carpet will dry within hours.